Awareness of ICT Enabled Information Services Among Patrons: A Comparative Study of Central University Libraries of Delhi and NCR

Abstract

The aim of the paper is to survey the central universities and compare the awareness of the patrons regarding the ICT enabled information services provided by the university libraries. Content analysis of the website, structured questionnaires for librarians were used to find out the ICT enabled services facilitated by the libraries. The survey was accomplished through a structured questionnaire for the patrons prepared with the help of review of literature. For the study, universities were selected through the NIRF 2017 of MHRD. Five ICT enabled services were selected and studied keeping in view their benefits to the patrons. Review of earlier researches helped in selecting the services for comparative study. The data was collected through a matrix with three categories as ‘Aware and Useful’, ‘Aware but not useful’ and ‘Not aware’. The data so collected through these categories also helped the researcher in finding out the usefulness of the ICT information services facilitated by the libraries. The findings revealed that 69.9% of patrons are aware of the selected and studied ICT enabled information services and only 50% of patrons find them useful too.